TERMS AND CONDITIONS OF USE AND CONTRACTING FOR LETMECHARGE

These Terms and Conditions of Use and Contracting (hereinafter, the “T&C”) shall apply to all persons who access or use the application called “LetMeCharge”, both on its Android and IOS versions (hereinafter, the “APP”). The use of the products and services available through the APP shall be governed by these T&C, by the specific terms and conditions of the contracted service, if any, and by LetMeCharge's Privacy Policy.

1. IDENTIFICATION OF THE PARTIES, LEGAL CAPACITY, PURPOSE AND NATURE OF THE CONTRACT

1.1 Involved Parties

The service provider: LETMECHARGE, S.L., with Tax ID B-87950556, and registered address for notification purposes at Jacinto Benavente Street, 2ª, Tripark Building, 28232 Las Rozas Madrid, Spain (hereinafter, “LetMeCharge”).

The User: Any person who creates a registered user account in the APP is considered a “User”.

Hereinafter, LetMeCharge and the User may be jointly referred to as the “Parties” and individually as a “Party”.

1.2 Legal Capacity

LetMeCharge has the legal capacity to acquire rights and assume obligations, in accordance with the current civil and commercial laws in Spain. Users may only use the APP if they are legally incorporated legal entities acting through their legal representatives or if they are natural persons over 18 years old, in which case their legal capacity is presumed based on applicable law. LetMeCharge reserves the right to carry out verifications or request additional information to confirm the legal capacity or age of majority of the Users.

1.3 Purpose and Nature of the Contract

These T&C govern the contractual relationship between Users and LetMeCharge. This document constitutes an adhesion contract, and therefore, the mere registration in the APP by the User implies the establishment of a contractual relationship between the User and LetMeCharge, which shall be governed by the provisions of these T&C. Consequently, all Users expressly accept the content of these T&C and declare: a) That they have read, understood, and agree with the content herein; and b) That they assume all the obligations set forth in this document. Notwithstanding the above, LetMeCharge may require Users to expressly ratify their acceptance of these T&C.

2. PROCEDURE FOR CREATING AND DELETING A USER ACCOUNT

2.1 Account Creation

To register in the APP, the user must be over 18 years old and have sufficient legal capacity. During the registration process, it is mandatory to provide truthful and complete information. The User may create an account through:

a) The APP: The User must provide their full name, a valid phone number and email address, and set a secure password for their account.

b) Apple (Apple ID): The 'Sign in with Apple' option can be used for quick and secure registration.

c) Google: The 'Sign in with Google' option can be used to link the account to the APP.

2.2 Account Activation

To activate the account and access all APP functionalities, the User must verify their email address and mobile phone number. To do this, they must follow the activation links sent via email and SMS or mobile notification. Activation of both channels is essential to ensure the security and proper operation of the account.

2.3 Account Deletion

The User may permanently delete their account at any time through the “Delete account” option available in the APP settings. Once the request is received, LetMeCharge will proceed with the account deletion within a maximum period of thirty (30) days.

3. DESCRIPTION OF THE SERVICES OFFERED BY LETMECHARGE

3.1 Features and Services of the APP

The APP is designed to facilitate Users' access to, management of, and optimization of electric vehicle charging, offering an intuitive, efficient, and personalized experience. Through various features, the APP allows Users to:

a) Access a wide network of charging points: View in real time more than 332,000 available charging points, with detailed information on location, availability, and connector type. b) Manage charging from their mobile phone: Start, stop, and manage the charging process directly from their mobile device, without the need for physical cards. c) Enjoy full compatibility: Use the APP with electric vehicles of any brand, ensuring a universal experience. d) Plan smart routes: Organize trips efficiently based on battery level, available charging points along the route, and User preferences. e) Make fast and secure payments: Easily pay for charging using Apple Pay, Google Pay, or other integrated digital payment methods. f) Access parking spaces with charging points: Automatically access public parking spaces equipped with chargers. Manage both the parking fee and vehicle charging directly from the App.

LetMeCharge is not just a charging platform, but a comprehensive solution that supports the User throughout the entire electric mobility process, enhancing their autonomy, convenience, and efficiency.

3.2 Vehicle Charging

Users may start a charging process at any of the points available in the network accessible through the APP, provided they are compatible with their electric vehicle. When selecting a charging point, the APP will display relevant information, which may include its location, price, access requirements, connector type, and available power. The charging process begins by unlocking the connector via the APP. Once the vehicle is connected, the power supply will begin, and its status and consumption can be monitored in real time by the User. If an unexpected interruption occurs, the User will be immediately notified. Once the charging process is complete, the APP will display a summary with the charging details (energy supplied, usage time, and total cost). The corresponding amount will be charged directly to the User through the APP, applying the price in effect at the start of the Charging Process, in accordance with the conditions previously accepted by the User. LetMeCharge provides access to charging points through collaboration agreements, technological integration, or authorizations with the respective owners of the charging points. In this context, LetMeCharge may act:

a) As an intermediary, facilitating the contracting of the charging service between the User and the charging point owner or the corresponding provider, managing the entire process through the APP, or b) As a proxy of the User, contracting the charging service with the charging point owner or corresponding provider in the name and on behalf of the User, always through the APP.

LetMeCharge is not responsible for the management, availability, operation, or maintenance of the charging points. Although it strives to ensure the accuracy and timeliness of the information displayed in the APP, it cannot guarantee that it is complete, accurate, or error-free. However, it commits to exercising due diligence in the collection and presentation of such information.

3.3 Route Planner

The Route Planner offered by LetMeCharge allows Users with an annual subscription to optimize their journeys based on the real-time availability of charging points. This service is intended for informational and guidance purposes only and does not constitute a guarantee of actual availability of charging points at the time of use. LetMeCharge is not responsible for unexpected events arising from changes in availability or any other external factors affecting the execution of the planned route. Using the Route Planner does not imply an automatic reservation of the suggested charging points.

3.4 LetMeCharge Care

LetMeCharge Care is an additional subscription-based service available within the APP that provides the user with personalized assistance in managing and resolving issues related to their electric vehicle. This service covers everything from support for problems with charging points to coordinating roadside assistance, acting as an intermediary with the User’s insurance company to facilitate a quick and effective solution. LetMeCharge acts as an intermediary between the User and their insurance company to ensure a swift and effective response. To use this service, the User must provide the following information:

a) Full name b) Email address c) Mobile phone number d) Name of the insurance company e) Insurance policy number

3.4 Charge & Park

Charge & Park allows the User to access parking spots in publicly accessible parking lots equipped with electric vehicle charging points, managing both access and payment for parking and charging in an integrated manner through the APP. This service is offered in collaboration with LETMEPARK, S.L., with whom LetMeCharge has a technological and operational integration agreement. To ensure proper operation of the service, LetMeCharge may transfer certain User data to LETMEPARK, S.L., which implies the User’s express acceptance of such data transfer as part of the service provision process. Once in the parking lot, the User can park their vehicle, start the charging session, and exit without needing to take any further action, as the entire process is automatically managed through the APP.

4. PRICING OF SERVICES AND FEATURES AVAILABLE IN THE APP

4.1 Registration Cost and Service Pricing

Creating a User account in the APP is FREE OF CHARGE (€0.00), VAT included. The price of each charging service will be the one set by the owner of the selected charging point and will be displayed in the APP before the User starts the charging process. LetMeCharge does not set the charging price but may apply a transaction management fee or allow the User to subscribe to a monthly or annual plan that replaces said fee. The applicable rates and fees for charging services, as well as subscription options, can be consulted in the APP under the relevant sections. The prices of services like LetMeCharge Care and Charge & Park can also be found in their respective sections within the APP. The prices of services shown in the APP are expressed in euros (€) and include all applicable taxes, unless otherwise explicitly stated.

4.2 Price Changes

LetMeCharge reserves the right to change, at any time, the prices applicable to all or some of the services and features offered through the APP. If there is a price update, LetMeCharge will notify affected Users with at least one (1) month's notice before the new price takes effect. Additionally, these T&Cs will be updated to reflect the change. Users who do not agree with the price change may terminate the contract extraordinarily before the new price is applied. This termination may result in the loss of access to certain features or services and, in some cases, account deactivation if those services are essential for its use. If the User continues to use the APP or the specific service once the new price has taken effect, it will be understood as explicit acceptance of the updated rates.

5. PAYMENT METHODS AND BILLING

5.1 Payment Methods and Billing

Payment for services contracted through the APP will be made using the payment methods enabled within it (such as credit or debit cards, Apple Pay, Google Pay, or other compatible electronic payment systems). In the case of recharging services and representation for that purpose, billing and the effective collection of the corresponding amounts will be carried out at the end of each recharge process, according to the current price previously accepted by the User. The charge will be made automatically by LetMeCharge through the payment method selected by the User. For subscription services or other additional paid services offered within the APP, LetMeCharge may apply a periodic billing system, with automatic charges under the terms and conditions indicated to the User at the time of contracting. The User may request at any time the sending of an electronic invoice corresponding to the services contracted through the APP. This invoice will be sent to the email address provided by the User.

5.2 Fund Retention and Security Measures Related to the Recharge Service

To prevent misuse of the services offered by LetMeCharge, as well as to avoid fraudulent activities or situations that may cause harm to LetMeCharge, recharge service providers, or third parties, when a User reserves a charging spot, LetMeCharge may temporarily retain a certain amount. This retention is intended to verify that the selected payment method has sufficient funds to cover the cost of the service. The retention will be temporary and will be released if the transaction is not completed. If the transaction is carried out, the retained amount will be deducted from the final recharge price. If the retention is made but the recharge does not occur, or if the retained amount is less than the final recharge price, and provided no fraud has been identified, LetMeCharge will refund the retained funds within two (2) business days. However, the time it takes for the refund to appear in the User's account may vary depending on the bank's processing times. Fund retention may be maintained until any investigation related to suspicious activities, fraud, or misuse is resolved. LetMeCharge commits to act with due diligence and to keep the User informed about the status and outcome of such investigation.

5.3 Right of Withdrawal

In accordance with Article 103(a) of Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, the User may not exercise their right of withdrawal once a service or paid feature within the APP has been contracted and its execution has begun, provided that the User has given express consent and has been duly informed. By contracting any of the services available in the APP, the User expressly acknowledges and accepts that they have been clearly and sufficiently informed about the nature of the service and the execution conditions. In this sense, by activating a recharge process, a subscription, or any other paid feature (such as Charge & Park, LetMeCharge Care, or the Route Planner), the User gives express consent for the service to start immediately. As a consequence of this acceptance, the User waives their right of withdrawal, as the service is considered to have begun. In cases where services are managed by third parties, the exercise of the right of withdrawal must be handled directly with the corresponding provider, in accordance with their own terms and conditions.

6. CANCELLATION, DURATION, TERMINATION OF THE CONTRACT AND RIGHT OF WITHDRAWAL

6.1 Duration of the Contract

The contract between the User and LetMeCharge is of indefinite duration, unless otherwise agreed by the Parties or a specific duration is stipulated for a particular service. The User may continuously use the services available in the APP as long as their account remains active and they comply with the T&Cs.

6.2 Right of Withdrawal

In accordance with Article 103(a) of Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, the User may not exercise their right of withdrawal once a service or paid feature within the APP has been contracted and its execution has begun, provided that the User has given express consent and has been duly informed. By contracting any of the services available in the APP, the User expressly acknowledges and agrees that they have been clearly and sufficiently informed about the nature of the service and its execution conditions. In this regard, by activating a recharge process, a subscription, or any other paid feature (such as Charge & Park, LetMeCharge Care, or the Route Planner), the User gives their express consent for the immediate start of the service execution. As a result of this acceptance, the User forfeits their right of withdrawal, as the service is considered to have begun. In cases where services are managed by third parties, the exercise of the right of withdrawal must be processed directly with the corresponding provider, in accordance with their own terms and conditions.

6.3 Cancellation by the User

The User may cancel their APP account at any time without having to justify the reason. To do so, they must follow the procedure established in the APP for account cancellation, which will take effect once LetMeCharge processes the request. The account cancellation will not affect any pending payment obligations or transactions initiated before the cancellation date, which will be properly invoiced. If the User has contracted paid services, such as Charge & Park, LetMeCharge Care, or EV charging, and these services are ongoing at the time of cancellation, the User will be responsible for paying the corresponding charges as previously agreed.

6.4 Cancellation by LetMeCharge

LetMeCharge may cancel the User’s access to the APP or suspend their account in the following cases: a) Breach of the T&Cs. b) Improper or fraudulent use of the APP or its services. c) Failure to meet payment obligations or any other obligation contracted by the User. If LetMeCharge decides to cancel the User’s account, it will notify the User of the reason for the cancellation as early as possible, unless there is an immediate risk of harm to LetMeCharge, the recharge service providers, or third parties, in which case cancellation may be immediate.

6.5 Automatic Termination of the Contract

The contract will be considered automatically terminated if the User substantially breaches any of the obligations contained in these Terms and Conditions, such as failure to pay for contracted services or misuse of the APP, without prejudice to any legal action LetMeCharge may take to claim for damages caused.

6.6 Effects of Contract Termination

Upon termination or cancellation of the account by either party, the User must cease use of the APP and all related services. LetMeCharge will proceed to delete or block access to the User’s account. However, termination of the contract does not affect any acquired rights or outstanding payment obligations by the User.

6.7 Right of Early Termination

LetMeCharge reserves the right to unilaterally terminate, suspend, or interrupt the provision of its services at any time and without prior notice, without this entitling the User to a refund of any fees or charges already paid, unless otherwise specified in the applicable Special Conditions. In the event of early termination by LetMeCharge, the User shall be responsible for any outstanding charges related to services provided up until the time of termination.

7. INTELLECTUAL AND INDUSTRIAL PROPERTY

7.1 Ownership of Rights

All intellectual and industrial property rights related to the APP — including, but not limited to, the design, navigation structure, functionalities, source code, texts, images, videos, sounds, databases, logos, trade names, trademarks, distinctive signs, and any other content — are the exclusive property of LetMeCharge or of third parties who have authorized their use within the APP, including entertainment venues, event organizers, music groups, artists, brands, and businesses that promote their services or activities through the APP. Likewise, some elements may originate from public platforms under specific usage conditions, whose ownership will remain with their respective authors. These contents are protected under applicable national and international legislation on intellectual and industrial property, and it is strictly prohibited to:

a) Decompile, reproduce, copy, modify, distribute, publicly communicate, or transform any content, service, or functionality of the APP without the express authorization of LetMeCharge or the rightful owner. b) Use the contents of the APP for commercial, profit-making purposes, or for purposes contrary to these T&Cs. c) Illegitimately appropriate images, trademarks, or commercial descriptions belonging to third parties advertised in the APP.

7.2 Use of LetMeCharge’s Intellectual Property

Accessing, downloading, or browsing the APP does not imply any transfer, assignment, waiver, or granting of licenses over LetMeCharge’s intellectual or industrial property rights. It is expressly prohibited to:

a) Use any element of the APP for purposes other than those authorized. b) Reproduce or publicly communicate, in whole or in part, the contents without prior written consent from LetMeCharge or the corresponding owner. c) Use LetMeCharge’s trademarks, logos, or distinctive signs without express authorization.

Any unauthorized use will result in the adoption of appropriate legal measures, including judicial or extrajudicial actions.

8. LIABILITY AND WARRANTIES OF LETMECHARGE

8.1 Use at the User’s Own Risk

The User acknowledges that the use of the services and functionalities of the APP, including access to the charging point network, LetMeCharge Care, Charge & Park, and the Route Planner, is carried out at their own risk. LetMeCharge offers no guarantees regarding the continuous availability of the services or the accuracy of the information provided, except in cases where applicable law expressly requires otherwise.

8.2 Limitation of LetMeCharge’s Liability

LetMeCharge shall not be liable for damages, losses, or harm resulting from the use of the services offered through the APP, except in cases where such liability is expressly imposed by applicable law. Without limitation, LetMeCharge will not be liable in the following cases:

a) Compatibility or continuous availability of the APP with the User's devices, operating systems, or connections. b) The existence of errors in the APP’s content or functionalities, or delays in correcting them, unless such errors are attributable to LetMeCharge and significantly affect the execution of the contracted service. c) The accuracy or currency of information regarding charging points, prices, services, or features offered by third parties, including charging service providers. d) The truthfulness or legality of content, opinions, or comments posted in the APP by third parties, including other Users or external collaborators. e) The presence of viruses, malware, or harmful elements introduced by third parties beyond LetMeCharge’s reasonable control. f) Damages caused by attacks or unauthorized access that breach the APP’s security, when carried out by third parties. g) Inappropriate use of the APP or its content by the User in breach of these T&Cs. h) Access and use of the APP by minors without the supervision or authorization of their legal guardians. i) Links, content, or resources introduced by third parties in interactive areas of the APP without LetMeCharge’s authorization. j) Indirect damages, incidental losses, or loss of profit resulting from the use of the APP or its features, unless they result directly from a gross and willful breach attributable to LetMeCharge, and always within the limits allowed by applicable law.

8.3 Temporary Service Suspension

LetMeCharge may temporarily suspend access to the APP or certain services (such as access to charging points, Charge & Park, LetMeCharge Care, or the Route Planner) for technical, maintenance, or force majeure reasons. When possible, Users will be notified in advance with a reasonable notice period, indicating the estimated duration of the suspension.

8.4 Access and Content Restrictions

LetMeCharge reserves the right to limit, suspend, or block a User's access to the APP or certain services when there are reasonable grounds to suspect fraudulent, illegal use, violations of the T&Cs, or infringement of third-party rights. It may also remove or prevent the publication of content that violates current legislation, infringes third-party rights, or goes against public order or morality. For this purpose, it may use automated moderation systems to detect and filter unlawful, harmful, misleading content, or content that violates its internal policies.

8.5 Links to External Sites and Third-Party Promotions

The APP may contain links to third-party websites or include promotions for products and services not directly managed by LetMeCharge. These links are provided for informational purposes only. LetMeCharge does not guarantee or assume responsibility for the legality, accuracy, availability, or suitability of the content, products, or services offered through these external sites. If LetMeCharge detects unauthorized links—especially those that negatively affect its image or operation—it may take the necessary legal action for their removal.

9. USERS' LIABILITY

9.1 Responsible Use of the APP

Users are fully responsible for accessing and using the APP and the services offered by LetMeCharge, including access to the charging point network, the Charge and Park service, LetMeCharge Care, and the Route Planner. This use must comply with current regulations, these T&Cs, and the principles of good faith, morality, public order, and good customs. The User acknowledges and agrees that:

a) The use of services is strictly limited to the charging of electric vehicles, and it is expressly prohibited to use the charging points for other purposes or devices. b) It is the User's responsibility to ensure that the technical features of the charging point (charging mode, power, connector type, etc.) are compatible with their electric vehicle. c) When necessary, the User must have the appropriate cable or other accessories for charging.

Furthermore, the User must maintain the confidentiality of their access credentials, which are personal and non-transferable, and be responsible for any use made of their account. LetMeCharge will not be liable for unauthorized use resulting from failure to comply with this obligation.

9.2 General Obligations of the Users

Users agree to:

a) Read and comply with these T&Cs, as well as the Privacy Policy, the applicable Specific Conditions, and any applicable regulations. b) Not use the APP in a way that causes damage, interruptions, or alterations to its operation or to devices, either their own or others'. c) Not install, upload, or transmit viruses, malware, or harmful files through the APP. d) Not use the APP for illegal purposes or purposes contrary to good faith, morality, or public order. e) Not access restricted areas of the APP or systems connected to LetMeCharge by illegitimate means (hacking, forgery, etc.). f) Not replicate, reverse-engineer, decompile, or modify the APP's code, except where permitted by law. g) Not infringe the rights of third parties (intellectual property, privacy, image rights, etc.). h) Not publish or transmit illegal, discriminatory, defamatory, threatening, sexually explicit content, content that infringes third-party rights, or content that contains harmful elements. i) Report any violations detected by other Users to LetMeCharge. j) Direct any claims or queries through the official communication channels of LetMeCharge.

9.3 Consequences of User Non-Compliance

The User will be liable to LetMeCharge for any judicial or extrajudicial claim, damage, loss, or penalty arising from a breach of these T&Cs, including the improper use of the APP or the services available on it. LetMeCharge may restrict access, remove content, or suspend accounts due to conduct that breaches these T&Cs, without prejudice to taking legal actions it deems appropriate.

10. MINORS

Access and use of the APP are strictly prohibited for individuals under 18 years of age. LetMeCharge does not allow the registration or use of its services or functionalities by minors, even with the authorization of their parents, guardians, or legal representatives. In case LetMeCharge detects that a person under 18 years old has accessed the APP or created an account, it will proceed with immediate deletion without prior notice. Additionally, LetMeCharge reserves the right to take necessary measures to prevent minors from accessing its services. If any User, or the parents, guardians, or legal representatives of a minor, detect the use of the APP by a minor, they can request the immediate deletion of the account by sending an email to charger@letmecharge.net, providing proof of the minor's status.

11. CUSTOMER SERVICE

Users can contact the LetMeCharge team to send comments, suggestions, inquiries, complaints, or claims related to the use of the APP. To do so, they can contact customer service through the following email address: charger@letmecharge.net. LetMeCharge commits to responding to all communications received as quickly as possible, and in all cases, within the legally established deadlines. Complaints will be handled according to internal procedures for resolving issues, ensuring a clear and timely response.

12. PERSONAL DATA PROTECTION

The processing of Users' personal data will be carried out in accordance with the provisions of LetMeCharge's Privacy Policy, which details the purposes, legal bases, rights of the data subjects, and other relevant aspects related to data protection. LetMeCharge is committed to processing personal data in compliance with the applicable legislation, particularly Regulation (EU) 2016/679 (General Data Protection Regulation or GDPR) and Organic Law 3/2018, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

13. INDEPENDENCE OF THE CLAUSES

If any provision of these T&C is declared null, invalid, or unenforceable, that clause shall be considered as not having been made, without affecting the validity, legality, and applicability of the remaining provisions, which will remain fully in force and binding between the Parties.

14. UPDATE AND MODIFICATION OF THESE T&C

LetMeCharge reserves the right to update or modify these Terms and Conditions, as well as its Privacy Policy, at any time. When such modifications involve substantial changes that may affect the rights or obligations of the User, LetMeCharge will notify these updates through the APP itself or by electronic means (e.g., via email or push notification), with reasonable advance notice before they take effect. In any case, Users are advised to periodically review these legal documents when accessing the APP to stay informed about the current terms.

15. APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

These T&C shall be governed and interpreted in accordance with Spanish law. Unless a mandatory legal provision dictates otherwise, any dispute that may arise between the parties regarding the interpretation, validity, or enforcement of these T&C shall be submitted to the jurisdiction of the Courts of the city of Madrid, Spain. Notwithstanding the above, if the User is a consumer, they may choose to file a claim before the Courts of their place of residence or the domicile of the defendant, in accordance with applicable consumer and user laws. Additionally, in case of a dispute, and in accordance with Regulation (EU) No. 524/2013, the User may resort to the online dispute resolution (ODR) platform provided by the European Commission, accessible at the following link: https://ec.europa.eu/consumers/odr

16. VALIDITY

These T&C will come into effect on 10/05/2025 and will remain in force until they are modified or replaced by a new version.